Your partner on this journey

Community Hospice & Palliative Care focuses on enhancing quality of life for those with advanced illness. Our care is provided by an interdisciplinary team that focuses on delivering expert medical care, pain and symptom management and emotional and spiritual support. This care is tailored to your needs and wishes and supports your family and caregivers.

We’re here to help you navigate this path together.

We're pleased that you selected Community Hospice & Palliative Care for your care during this important time of your lives. Our goal is to provide the high-quality, compassionate care and guidance that you and your family deserve.

This information is intended to reinforce and supplement the written information provided to you when you were admitted to our care along with the ongoing care plan instructions and interactions you have with our care team members.

You hopefully will find many of your frequently asked questions or concerns answered here, but if you need more details or have any kind of emergency, please contact our 24/7 patient priority line at 904.407.7300 or 877.699.7300 (toll free).

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Providing the Support You Need

We strive to meet the physical, emotional and spiritual needs of every family in our care, providing you with knowledge and support to make the most of your time together.
If you have questions or concerns, call the 24/7 Patient Priority Line at 904.407.7300.

Care Team Members

You are supported by a dedicated team of professionals who help manage pain and symptoms associated with your illness, and provide respectful care and assistance, including emotional and spiritual support.
  • Medical Staff

    Medical Staff

    Our physicians and advanced registered nurse practitioners ADD (ARNPs) have extensive training in pain and symptom management, and the emotional concerns associated with end-of-life care. They oversee the plan of care, prescribe medications and consult regularly with other members of the team.

  • Nurses

    Nurses

    You will be assigned a primary registered nurse, who is responsible for managing your individualized plan of care and your care team. They will provide skilled nursing care, working closely with you and our medical staff to manage your pain and symptoms, and inform and support your loved ones.

  • Psychosocial Specialist

    Psychosocial Specialist

    Psychosocial professionals will care for you and your loved ones’ emotional and grief needs throughout all stages of the illness. They also will provide counseling, assist with financial concerns, advance care planning, caregiving arrangements, make referrals to other community agencies as needed and/or just be there to listen.

  • Hospice Aides (CNAs)

    Hospice Aides (Certified Nursing Assistants)

    Our hospice aides are certified professionals and have specialized training in end-of-life care. They can provide added comfort by assisting with personal care needs, including bathing, hair care, shaving, skin care, feeding and changing bed linens.

  • Chaplains

    Chaplains

    Our chaplains are available to provide spiritual support, connect with your faith community, and take a non-denominational approach without imposing their own personal religious beliefs on those they support.

    Community Hospice & Palliative Care offers an accredited Clinical Pastoral Education (CPE) Program. Learn more about the program and how to apply.

     

  • Volunteers

    Volunteers

    Our volunteers receive training to support you and your family, and can offer any of the following:

    • Come for a visit
    • Run an errand
    • Pray with or for a patient
    • Read to patients
    • Provide gentle touch or hand massage
    • Pet therapy

    Contact your team to request a volunteer.

Resources

Here are some resources to help you and your family while in our care.
  • When The Time Comes Booklet

    When The Time Comes Booklet

    This caregiver’s guide will help you navigate the physical and emotional changes you and your loved one can experience at the end of life.

  • Patient & Caregiver Resource Guide

    Patient & Caregiver Resource Guide

    The Patient & Caregiver Resource Guide is designed to provide information about our care and to address frequently asked questions and concerns. We hope this guide addresses many of your initial questions and provides other important information to assist in meeting your care needs.

  • Your Rights and Responsibilities

    Your Rights and Responsibilities

    As a patient of Community Hospice & Palliative Care, you have certain rights and responsibilities. Federal and state law require that we recognize your rights while you are receiving medical care from us, and that you respect our right to expect certain behavior from you.

    Community Hospice & Palliative Care Patient & Family Guidelines

    Community Hospice & Palliative Care strives to provide you with the best of care. Our mission is to improve the quality of life for patients and families and to be the compassionate guide for end-of-life care in the community.

    To report a complaint regarding your patient rights or the services you receive, please call the Community Hospice & Palliative Care Compliance department at 904.407.7097.

    Medicare patients have the right to file a written complaint about the quality of care you are receiving or have received to the Quality Improvement Organization established by the Centers for Medicare and Medicaid (CMS):

    KEPRO
    5201 W. Kennedy Blvd, Suite 900
    Tampa, FL 33609-1822
    Attention Beneficiary Complaints 
    Medicare Beneficiary Helpline Number: 844.455.8708 (toll free)
    Fax: 844.834.7129
    beneficiary.complaints@hcqis.org

  • Privacy Practices

    Privacy Practices

    A federal regulation, known as the Health Insurance Portability & Accountability Act of 1996 (HIPAA), requires that you be provided a detailed notice in writing of our privacy practices. This Notice of Privacy Practices describes how your Protected Health Information (PHI) may be used and disclosed, how you can get access to this information, and how to report a complaint.

    Notice of Privacy Practices

  • Is There a Cost?

    Is There a Cost?

    For the majority of Community Hospice patients over 65 and enrolled in Medicare, the cost of hospice care is covered by the Medicare Hospice Benefit with no out-of-pocket expenses for the patient or family. Hospice care also is covered through the Florida Medicaid Hospice Benefit and most private insurance plans.

    Our care is provided regardless of an individual's ability to pay thanks to generous contributions from community supporters.

    Contact us today for information or to arrange a visit to explain our services and coverage under the Medicare Hospice Benefit.

  • Medicare Hospice Benefit

    Medicare Hospice Benefit

    The Medicare Hospice Benefit is designed to meet the unique needs of those with a life-limiting illness, providing them and their loved ones with services and support not otherwise covered by Medicare.

    Under the Medicare Hospice Benefit, beneficiaries elect to receive comfort care for their hospice diagnosis instead of curative treatment. The patient may continue to access standard Medicare benefits for treatment of conditions unrelated to the hospice diagnosis.

    If you have any questions, please call 904.268.5200 and ask to speak with someone in our Finance department.

  • Medicare Summary Notice

    Medicare Summary Notice

    Quarterly, Medicare patients receive from the Center for Medicare & Medicaid Services a Medicare Summary Notice that lists Medicare health insurance claims information, and services and supplies billed to Medicare for a 90-day-period—for both hospice and non-hospice claims.

    This is not a bill. Hospice care is an “all-inclusive” benefit; you do not owe any money for any of the hospice care provided to you by Community Hospice & Palliative Care. Learn more about the Medicare Summary Notice.

    For more information about Medicare, call 1.800.MEDICARE (1.800.633.4227) or visit www.medicare.gov.

  • Florida Medicaid Hospice Coverage

    Florida Medicaid Hospice Coverage

    Medicaid is a state-run program funded by the state and federal governments that provides medical assistance for individuals and families with limited income and resources. The Florida Medicaid Hospice Benefit is essentially identical to the Medicare benefits described previously.

    If you believe that you qualify for Medicaid hospice coverage, we are available to help you understand your Medicaid coverage as it relates to our hospice care. Please call 904.268.5200 and ask to speak with someone in our finance department.

  • Private Insurance Coverage

    Private Insurance Coverage

    Community Hospice & Palliative Care accepts most private insurance. Insurance hospice benefits are paid according to your insurance plan’s coverage and are subject to your deductible, co-payment and the out-of-pocket requirements of the individual plan.

    It is the policy of Community Hospice & Palliative Care to ensure the availability of end-of-life care to all individuals who are eligible for hospice care regardless of their ability to pay for services. However, Community Hospice & Palliative Care, in order to protect its ability to provide care for all, will bill Medicare, Medicaid or private insurance, if available.

Call to Request Care

Admissions: 904.407.6500 or 800.274.6614 (toll-free)

Call for Patient Assistance

Patient Priority Line: 904.407.7300 or .877. 699.7300 (toll-free)